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Guild Claims Service Guild Claims Service is a leading jewellery claims management supplier to the insurance industry. With the largest jewellery claims validation and fulfilment network in the UK, our mission is to maximise jewellery claims processing performance by co-designed measures and services that enable both insurer and retailer to improve their products and services. It is a combination of proven capability, powerful technology and a comprehensive, more efficient approach to jewellery claims handling. |
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| Guild Claims Service Headquarters in Bath |
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More accurate underwriting for personal lines The Guild Claims Service delivers a powerful solution for the validation, repair and replacement of jewellery. An expert in-house team, the largest UK network of quality-assured jewellers and cutting-edge technology combine to form the ultimate answer to complex, emotionally charged and contentious claims. |
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An industry-backed initiative Guild Claims Service delivers an unrivalled network of over 2000 outlets providing the best customer choice at the best price. Our dedicated Guild Repair Service provides the most cost-effective, efficient and comprehensive jewellery repair solution available to insurers in the UK. Guild Claims Service delivers independent validation, the widest geographical coverage, greatest depth and breadth of product, competitive pricing, cost plus repairs and first class customer service via an industry standard IT platform and a common service level agreement. Guild Claims Service is the only jewellery claims management service to be officially approved by the National Association of Goldsmiths. |
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Price and Value Guild Claims Service is able to offer insurers consistent, long-term business value by working with Charter and Network members to deliver fixed-price claims handling and high quality cost-plus repairs and competitive replacement services. This approach assures very accurate cost control to insurers, transparent margins from retailers and a flexible quality service to claimants. |
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Independent Validation Our independent validation process provides reduced insurer risk, effective fraud prevention and greater control over repair and replacement costs. Guild Claims Service offers immediate and continuous opportunities for improvement in the handling of jewellery claims. |
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Fraud Reduction Fraud detection is embedded in our validation process enabling our qualified Jewellery Experts to easily and quickly detect spurious descriptions, values and provenance of items. Our Jewellery Experts are able to detect jewellery-specific discrepancies and inaccuracies that would not be apparent to a generic Claims Handler or Loss Adjuster. |
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End-to-end visibility Our unique Guild Claims Manager system is web based and permits complete visibility of each claim as it progresses - including detailed item descriptions, value calculations, photography and every recorded telephone call available at the click of a button. This permits an unrivalled level of customer service and an unbeatable audit trail. |
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Service The Guild Claims Service philosophy is to represent our customer interests and settle claims to the delight of all concerned. Advanced telephony and web based technology deliver fast and effective customer service. Personal and professional service is provided through a network of highly respected jewellers and repairers. |
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Contact Us For further information on Guild Claims Service please contact us as below:
Tim Edwards
T: 0845 050 1749 |
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e-register e-register www.insurer.e-register.net is the de-facto database for the pre-loss registration of jewellery and related items. Supported across the jewellery industry the e-register database provides both insurers and customers with accurate valuations, proof of ownership and security in the event of loss. Insurers can access e-register via a secure industry site to view policyholders' valuations or to smooth the claims process. Registered valuations include digital images of each item as well as detailed descriptions and assessed market values, allowing easier underwriting and swift claims settlement. Registration to the e-register database delivers greater customer satisfaction through proof of ownership, increased security and information that is immediately accessible at the click of a button. e-register is also accessible by the police via a dedicated and secure site, enabling them to match recovered items with any registered as lost or stolen. |
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